Privacy Policy

1. INTRODUCTION

Welcome to Halo Couple ("App", "we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights as a user of our mobile application.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.

2. AGE REQUIREMENTS

Halo Couple is intended for users aged 13 and older.

• Users between the ages of 13 and 17 must have verifiable parental or guardian consent before using the App.
• We comply with the Children's Online Privacy Protection Act (COPPA) for users under 13 in the United States, and similar laws in other jurisdictions.
• If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information.
• Parents or guardians may contact us at [email protected] to review or delete their child's data.

3. INFORMATION WE COLLECT

We only collect the minimum information necessary to provide our service:

• Name — used to personalize your profile and in-app experience.
• Email address — used to create and manage your account, and to communicate important updates.
• Photos — profile photos and images you choose to upload within the App (e.g. memory journals, couple features). Photos are stored securely on our servers and are never shared with third parties without your consent.
• Payment information — when you subscribe or make a purchase, payments are processed through Google Pay. We receive only a confirmation of your transaction (billing name and transaction status). We do not store your full payment card details on our servers.

We do not collect your location, date of birth, phone number, or any other personal information beyond what is listed above.

4. HOW WE USE YOUR INFORMATION

• To create and manage your account
• To enable couple-specific features, shared timelines, and communication tools
• To process payments and manage your subscription
• To send important notifications about your account and the App
• To provide customer support and respond to your inquiries
• To improve app performance and user experience
• To comply with legal obligations and enforce our Terms of Service
• To detect and prevent fraud, abuse, and security incidents

5. AUTHENTICATION METHODS

You can sign in to Halo Couple using:

• Email address and One-Time Password (OTP) for authentication
• OAuth (Google Sign-In) — sign in using your existing Google account. In this case, Google shares your name and email address with us to create or access your account.

6. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who help us operate the App (e.g. cloud hosting, payment processing) under strict confidentiality agreements.
  • Analytics: PostHog (product analytics and session tracking)
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice to you.

7. DATA RETENTION & ACCOUNT DELETION

We retain your personal data for as long as your account is active or as needed to provide our services.

When you delete your account, the following data is permanently deleted within 30 days:

• Your name and email address
• Your profile details
• All photos and media you uploaded
• Your in-app activity, messages, and couple data

The following data is retained after account deletion for legal reasons:

• Payment transaction records — retained for up to 7 years as required by financial regulations
• Anonymized, aggregated data (not linked to you) — retained for analytics purposes

To request account deletion, visit: https://www.halocouple.cloud/delete-account

8. YOUR RIGHTS & CHOICES

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, either by deleting your account or by contacting us directly.
• Portability: Request your data in a structured, machine-readable format.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. DATA SECURITY

We take the security of your information seriously and implement the following measures:

• SSL/TLS encryption for all data in transit
• Encryption for data stored on our servers
• Access controls to limit who on our team can access your data

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. THIRD-PARTY SERVICES

Our App uses the following third-party services to operate:

• Google Pay — for processing payments. Governed by Google's Privacy Policy.
• Google Sign-In (OAuth) — for account authentication. Governed by Google's Privacy Policy.

We are not responsible for the privacy practices of these third-party services and encourage you to review their respective privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Post the updated policy within the App and on this page
• Update the "Effective Date" at the top of this document
• Notify you via email or in-app notification for significant changes

Your continued use of the App after changes become effective constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.